State Farm® Insurance Agent Mario Russo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rayelli Duarte
June 2, 2025
5
out of
5
rating by Rayelli Duarte
"Pleasant environment. I talked to the attendant Stephanie, she is very attentive and helpful. Explains in detail about the insurance and clarifies all doubts! Besides being very polite."
We responded:
"Thank you, Rayelli, for sharing your experience with us. We're glad to hear that Stephanie was able to assist you with your insurance needs and provide clarity. We appreciate your feedback and look forward to serving you again. Take care!"
Sean Barros
May 31, 2025
1
out of
5
rating by Sean Barros
"State Farm & Alacrity – Absolutely Awful Experience This has been one of the worst customer service experiences I’ve ever dealt with. After my 2012 Honda Fit was in an accident, State Farm sent Alacrity to do the initial assessment. Despite clear, visible damage—including a bent frame and snapped timing belt—they claimed the car was repairable. Anyone with basic mechanical knowledge would have seen the repairs were easily over $12,000, yet they insisted it could be fixed. To make things worse, Alacrity failed to submit the necessary paperwork, which delayed the entire process. As a result, I ran out of rental coverage and had to pay out of pocket for Ubers just to get to work. Trying to get answers from State Farm was a dead end. Every time I asked for a manager, I was told someone would call me back—no one ever did. There’s no direct line for support, so you're stuck waiting endlessly without clear answers. This process caused serious mental and financial stress. And for a company that claims to be “like a good neighbor,” you couldn’t be farther from it. You’ve earned the name ‘Snake Farm.’ Avoid if you value your sanity.After 12 years of being with State Farm, leaving was the best decision I ever made."
We responded:
"Dear Sean, my team and I are very sorry for the inconvenience you've experienced. While your issue wasn't caused on our end, we will be happy to assist you getting the answers you deserve. We've requested a full review of your claim to our Management team. You will hear from me personally within 1 to 3 business days. Sincerely, Mario Russo 860 232 0016 "
Angelica Irizarry
May 30, 2025
5
out of
5
rating by Angelica Irizarry
"Abi responded to my request very professionally and promptly. Provided me with all the information that I needed. The communication was great and helpful. Thank you for excellent service."
We responded:
"Thank you, Angelica, for your kind words and for taking the time to share your experience. We're glad to hear that Abi was able to assist you effectively and provide the information you needed. We appreciate your feedback and look forward to serving you again."
Amreek Kataria
May 28, 2025
5
out of
5
rating by Amreek Kataria
"I cannot say enough great things about Stephanie. She has been absolutely amazing in helping me with both my renters and auto insurance. From the very beginning, she made the entire process smooth and stress-free. What really stands out is how reachable and responsive she is—whenever I have a question or need clarification, she’s right there with a helpful and thoughtful response. She also follows up on everything without needing a reminder, which shows how committed and professional she is. It's incredibly reassuring to know that someone so reliable is looking out for my best interests. If you’re looking for an agent who truly cares, follows through, and goes the extra mile, look no further."
We responded:
"Thank you so much, Amreek, for sharing your experience with Stephanie. It’s truly heartwarming to hear how she has made your insurance process not only smooth but also stress-free. Her responsiveness and commitment really shine through, and we’re grateful for your trust in us. Please know that we are here for you and are dedicated to supporting your insurance needs every step of the way."
Nguyen Le
May 24, 2025
5
out of
5
rating by Nguyen Le
"Great customer service! I worked with Abi and he was very informative and answered all of my questions with so much patience."
We responded:
"Thank you, Nguyen Le, for your kind words! We're glad to hear that Abi was able to assist you with patience and provide the information you needed. We appreciate your feedback and look forward to serving you again."
cristhian oliveras
May 16, 2025
5
out of
5
rating by cristhian oliveras
"Gracias a Dios y a STAY farm que me ayudaron a conseguir un buen seguro gracias Stefanie Bendiciones 😊😉"
We responded:
"Hola Cristhian, muchas gracias por tus amables palabras y por confiar en nosotros. Nos alegra saber que Stefanie pudo ayudarte a encontrar un buen seguro. ¡Te enviamos nuestros mejores deseos!"
Alexandra Morales
April 5, 2025
5
out of
5
rating by Alexandra Morales
"I was looking for a new insurance for my car and I got this office through google maps, I decided to go there for the good reviews and I do not regret it. I got excellent attention from Stephanie, I got a very friendly, patient and professional treatment. I would definitely recommend it. And I got my insurance at an excellent price."
We responded:
"Thank you, Alexandra, for your wonderful review! We're so happy to hear that Stephanie provided you with friendly and professional service, and that you found a great insurance plan at an excellent price. We appreciate your recommendation and look forward to serving you in the future!"
junior perez
April 3, 2025
5
out of
5
rating by junior perez
"Stefany muy buena trabajadora atiende muy bien Muy buen trato"
We responded:
"¡Gracias, Junior Perez! Nos alegra saber que Stefany te brindó un excelente servicio. Estamos aquí para ayudarte con cualquier cosa que necesites."
Sashelly Martinez
March 22, 2025
5
out of
5
rating by Sashelly Martinez
"Stephanie did her thing. She was very informative and confident in what she was doing. As new car owner I’m happy that I chose State Farm their rates are more affordable than most insurance. Thank you Stephanie!!"
We responded:
"Thank you, Sashelly, for your feedback! We're happy to hear that Stephanie was able to assist you effectively and that you're pleased with our rates. Welcome to the State Farm family, and we're here whenever you need us!"
Yassine Lakhal
March 21, 2025
5
out of
5
rating by Yassine Lakhal
"Jusn helped me"
We responded:
"Yassine, we truly value your feedback and are so glad to hear you had a positive experience! We look forward to continuing to meet your insurance needs!"
danny tran
March 19, 2025
5
out of
5
rating by danny tran
"Great friendly service"
We responded:
"Thank you so much for your kind words, Danny! We prioritize delivering professional, friendly, and helpful service, and we're thrilled to know we met your expectations!"
Sarah Djean
March 18, 2025
5
out of
5
rating by Sarah Djean
"Laura is the best! Very kind, professional and patient !I highly recommend this place for ur insurance they definitely the best"
We responded:
"Thank you, Sarah, for your great feedback! We're happy to hear you had a good experience with Laura. Your recommendation is important to us, and we're glad to have your trust. We look forward to helping you with your insurance needs in the future."
Diccy Romero
March 12, 2025
5
out of
5
rating by Diccy Romero
"I was looking for affordable house insurance and Stephanie was able to provide me with a lot of information in Spanish because is my first language she is very kind and professional is a amazing representative"
We responded:
"Thank you, Diccy, for your great review! We're happy to hear that Stephanie gave you excellent service in Spanish. Your satisfaction is important to us, and we're glad we could help you. We appreciate your feedback and look forward to serving you again."
Peter Alfaro
March 6, 2025
5
out of
5
rating by Peter Alfaro
"Stephanie zapata"
We responded:
"Thank you for your kind feedback about Stephanie, Peter! We are honored to be your insurance team and look forward to serving you for many years ahead."
Destiny Martinez
February 27, 2025
5
out of
5
rating by Destiny Martinez
"I was looking around for affordable car insurance and Stephanie was able to provide me with a lot of information. She took her time to provide me with all the discount i was eligible for and took her time. I was able to get the lowest quote because of her. Very professional, sweet and acknowledgeable. Great customer service."
We responded:
"We’re truly grateful for your kind words, Destiny! Our team works hard to provide the best service possible, and it’s so rewarding to hear that we made a difference for you. "
Sofia Battle
February 19, 2025
5
out of
5
rating by Sofia Battle
"Very easy to work with!"
We responded:
"Thank you, Sofia, for your kind words and great rating! We're thrilled to hear you had a smooth experience. Your feedback inspires us to keep delivering excellent service."
Jessica Clancy
February 18, 2025
5
out of
5
rating by Jessica Clancy
"Abi was great to work with!"
We responded:
"Thank you for your five-star review, Jessica! We’re glad we could help you with the support and coverage you needed."
Katie Bienkowski
February 13, 2025
5
out of
5
rating by Katie Bienkowski
"I’ve been working with Stephanie and she has been so amazing. I’m very happy that we switched to you guys and Stephanie thank you so much for being so amazing!"
We responded:
"Thank you for your thoughtful review, Katie! It’s always our goal to provide clear, professional, and friendly service, and we’re so glad to know we delivered. We appreciate your trust in us! "
Alejandro Avilés
February 6, 2025
1
out of
5
rating by Alejandro Avilés
"Su servicio al cliente es el peor que puede existir"
We responded:
"Good afternoon, Alejandro, we don’t control the legal documentation and legal requirements to obtain auto insurance in the state of Connecticut, but we Thank you for considering our office to quote your new car insurance and would love to give you some guidance should you need it in the future. Sincerely, Mario Russo "
Michael Pacelli
January 20, 2025
5
out of
5
rating by Michael Pacelli
"I delt with Laura. She was very professional and explained everything to me. I was very happy with policy we chose."
We responded:
"Michael, thank you for your wonderful feedback! We're thrilled to hear that Laura provided a professional experience and that you're satisfied with your policy choice. We appreciate your 5-star rating! "
Reynaldo Lastre Labrada
January 13, 2025
5
out of
5
rating by Reynaldo Lastre Labrada
"Excelente servicio. Todo bien explicado y con mucha amabilidad. Recomiendo esta oficina para su seguro."
We responded:
"Muchas gracias por su excelente reseña. Nos alegra saber que recibió un servicio amable y claro. Apreciamos su recomendación y esperamos seguir siendo su opción de confianza para seguros. "
Marilyn Margiotta
January 7, 2025
5
out of
5
rating by Marilyn Margiotta
"I recently experienced some problems with another insurance company, so I called State Farm. One of their representatives, named Stephanie, was very patient and knowledgeable when answering my many questions and helping me to understand my options. She helped me through the process of switching to State Farm, and worked to save me as much money as possible. Throughout my difficult situation she was very professional and helpful. Thank you Stephanie."
We responded:
"Thank you for sharing your positive experience with us. We are delighted to hear that Stephanie provided you with excellent service during your transition to State Farm. Your feedback is greatly appreciated and will be shared with our team."
Evangelos Anthony
January 6, 2025
5
out of
5
rating by Evangelos Anthony
"In today's world it's hard to find agents like this explained all options and dealt in the most professional manner this office is where to get all your Insurance needs met. Thanks so much. !"
We responded:
"Thank you for your kind words and for awarding us a 5-star rating. We're thrilled to hear that you found our service professional and comprehensive. "
Jocelyn Pica
December 17, 2024
5
out of
5
rating by Jocelyn Pica
"I just switched to State Farm thanks to Laura!!! She made my experience run smoothly and stress free. Every question I had she knew the answer to it. She is extremely easy to talk to. I would definitely recommend anyone to her!!! Thank You Laura! Happy Holidays! 🤗"
We responded:
"Thank you for sharing your positive experience with Laura! We're thrilled to hear she made your transition to State Farm seamless and enjoyable. Your recommendation means a lot to us. Wishing you happy holidays as well!"
Dorothy Jenkins
December 5, 2024
4
out of
5
rating by Dorothy Jenkins
"Very nice customer service. Very helpful."
We responded:
"Thank you for taking the time to leave us a review, Dorothy. Please let us know how we can make your experience a 5-star one."