State Farm® Insurance Agent Mario Russo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Luz Vargas
January 14, 2026
5
out of
5
rating by Luz Vargas
"Yozaidy muy buena en su trabajo explica excelentemente muy bien me dejo satisfecha 🙏🙏"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Mario Russo’s Team. "
fernando chavez
January 13, 2026
5
out of
5
rating by fernando chavez
"Qué bueno es sentirte bien atendido , me encantó el ambiente de la oficina , el producto ofrecido excelente! Muchas gracias Sta.Yosaily Páez por su atención excelente! State Farm!"
We responded:
"fernando, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Mario Russo’s Team here in our West Hartford office. "
tawanna greene
December 18, 2025
5
out of
5
rating by tawanna greene
"Very friendly and helpful"
We responded:
"Thank you, Tawanna, for your feedback! We're glad to hear that you found our team friendly and helpful. Your support means a lot to us. "
Deni Bihorac
December 18, 2025
5
out of
5
rating by Deni Bihorac
"Abi was very helpful and answered all of my questions. He was also very good at getting back to me with any documents that I needed quickly. Abi made everything super easy!"
We responded:
"Thank you, Deni, for your feedback! We're glad to hear that Abi was able to assist you efficiently and make the process smooth. Your satisfaction is important to us. "
Robel Rivera
December 3, 2025
5
out of
5
rating by Robel Rivera
"Thanks to Stephanie the service was fast and friendly."
We responded:
"This is what we strive for every single day. Thank you for your review and the excellent rating!"
Jesse M
November 14, 2025
5
out of
5
rating by Jesse M
"Lindsay was absolutely amazing one quick phone call to her saved me a ton of money. Purchasing insurance through her was painless And speaking to her on the phone brightened my day she is a rose in a field of daisies"
We responded:
"Thank you, Jesse, for your kind words about Lindsay. It's great to hear that she made the process smooth and enjoyable for you. We appreciate your feedback and look forward to assisting you in the future. Take care!"
Sebastian Kozikowski
October 28, 2025
1
out of
5
rating by Sebastian Kozikowski
"Very poor communication and the worst experience I’ve had with insurance in my 15 years of driving."
We responded:
"Dear Sebastian, Thank you for your feedback. We strive to provide excellent service to all our customers and regret that your experience was not satisfactory. If you'd like to discuss your account including reinstatements, prior insurance requirements, how we could provide proof of any mailed legal notices, or any concerns further, please feel free to reach out directly to me. Best regards, Mario Russo 8602320016"
princess reid
October 24, 2025
5
out of
5
rating by princess reid
"I just spoke to Stephanie and I was very satisfied with all the offers she introduced me to . Thank you Stephanie you make my day"
We responded:
"Thank you, Princess Reid, for your kind words about your experience with Stephanie. It's great to hear that she was able to assist you with the offers. We appreciate your feedback and look forward to serving you again."
Allyson Duncan
October 21, 2025
5
out of
5
rating by Allyson Duncan
"Loveee Stephanie, brought me down from $450 per month with one insurance, to $200 a month including life and health insurance with state farm! Shes a miracle worker"
We responded:
"Thank you, Allyson, for your kind words about Stephanie! It's great to hear she was able to help you find a plan that fits your needs and budget. We appreciate your trust in us. "
Patricia Harrison
October 10, 2025
5
out of
5
rating by Patricia Harrison
"I give five star . Very helpful polite & professional pleasant."
We responded:
"Patricia, we appreciate your support more than words can say! Thank you for choosing us—we’re lucky to have customers like you!"
Lorraine Perry
October 2, 2025
5
out of
5
rating by Lorraine Perry
"Stephanie was amazing i called to get renters insurance I didn't understand the process but she took the time to explain everything clearly and she answered all my questions gracefully and she was very polite"
We responded:
"Thank you, Lorraine, for your kind words about Stephanie. It's great to hear she was able to assist you with your renters insurance questions. We appreciate your feedback and look forward to serving you again."
Robin Charland
October 1, 2025
5
out of
5
rating by Robin Charland
"She was a very pleasantly nice lady to work with"
We responded:
"Your review put a smile on our faces, Robin! We’re so happy we could help—thanks for trusting us with your insurance needs! "
Gaby R
September 2, 2025
5
out of
5
rating by Gaby R
"Stephanie was such a great help. Guided me through the whole process and provided me with the best price yet."
We responded:
"At our agency, we believe great insurance starts with great relationships. Thanks for letting us be part of your journey, Gaby—we’re always here for you! "
Crystal Ortiz
August 25, 2025
1
out of
5
rating by Crystal Ortiz
"After seven years with State Farm, they’ve decided to discontinue my emergency roadside assistance because, unfortunately, both of my cars broke down back-to-back this year. One had a transmission failure, so I couldn’t drive it at all. Even though I barely used this service in the past seven years, this time I had to rely on it a bit more. When I called to ask why it was being canceled, I was told it was because I used it too much. The funny part is, I’m only going to see a discount of less than two dollars on my monthly bill. So, State Farm’s solution to me using their service too often is to take it away entirely! They are known for the slogan “ Like a good Neighbor State Farm is there” … well until you actually need to use the services that is!"
We responded:
"Dear Crystal, Thank You for being a State Farm policy holder since 2018. Please call our office so we can explain the impact of claims frequency and other factors that affect all drivers and customers alike. We appreciate your business and will try very hard to help. Sincerely, Mario Russo and Team! "
gleiton lopes
August 14, 2025
5
out of
5
rating by gleiton lopes
"8/14/2025, I just finish speaking with Stephanie, very attentive and to the point of the matter.I do recommend her specially if you are looking for House insurance."
We responded:
"Thank you, Gleiton, for your feedback! We're glad to hear that Stephanie was attentive and helpful with your house insurance needs. Your recommendation means a lot to us. "
Hailey Klar
August 13, 2025
5
out of
5
rating by Hailey Klar
"I worked with Juan over the phone and he was awesome. He gave me quick and fast solutions to lowering my monthly insurance bill in such a friendly manner!"
We responded:
"Thank you, Hailey, for your feedback! We're glad to hear that Juan was able to assist you effectively and make the process enjoyable. We appreciate your support and look forward to serving you in the future."
Michael Cianciolo
August 8, 2025
5
out of
5
rating by Michael Cianciolo
"Even though it was a small policy Abi treated me like I was insuring millions!!!"
We responded:
"Thank you, Michael, for your feedback! We're glad to hear that Abi made you feel valued, no matter the size of your policy. We appreciate your trust in us."
Samantha Narvaez
July 23, 2025
5
out of
5
rating by Samantha Narvaez
"Stephanie was the best such a pleasure talking with her"
We responded:
"Thank you, Samantha, for your feedback! We're glad to hear that Stephanie made your experience enjoyable. If you need any further assistance, feel free to reach out."
Anne Siri
July 22, 2025
5
out of
5
rating by Anne Siri
"I had help from Abi for renter’s insurance and the process was quick and easy. He answered my questions with clarity and kindness. I would recommend this place to those in CT!"
We responded:
"Thank you for your feedback! We are happy to know that our office has been able to help you! "
Jamil Damon
July 17, 2025
5
out of
5
rating by Jamil Damon
"I spoke to a gentleman named Abimael, and he helped us get a good coverage plan. He took his time and was patient with me and my mother. Contact him if you need any help; I highly recommend him!"
We responded:
"Thank you, Jamil, for taking the time to share your experience with us. We're glad to hear that Abimael was able to assist you and your mother with finding a suitable coverage plan. Your recommendation means a lot to us."
Jeff-bota Mesidor
July 11, 2025
5
out of
5
rating by Jeff-bota Mesidor
"I just left the office feeling very satisfied with the service I received. Stephanie was incredibly welcoming, patient, and took the time to explain everything clearly. She was professional, kind, and truly made the experience a pleasant one. Thank you so much, Stephanie, for your excellent service!"
We responded:
"Thank you, Jeff-bota Mesidor, for your feedback! We're glad to hear that Stephanie made your visit a positive experience with her professionalism and patience. We appreciate your support and look forward to assisting you in the future."
Anderson Javier Garcés Garces
June 23, 2025
5
out of
5
rating by Anderson Javier Garcés Garces
"The best people! Good work"
We responded:
"Thank you, Anderson! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
Jose antonio Da Rocha Olivares
June 10, 2025
5
out of
5
rating by Jose antonio Da Rocha Olivares
"muy buena compañía, excelente trato y lo hacen rápido y seguro. Stephanie es la persona que me atendió.👍🏻"
We responded:
"Gracias, Jose Antonio, por compartir tu experiencia con nosotros. Nos alegra saber que Stephanie te brindó un excelente servicio de manera rápida y segura. Estamos aquí para ayudarte siempre que lo necesites."
Rayelli Duarte
June 2, 2025
5
out of
5
rating by Rayelli Duarte
"Pleasant environment. I talked to the attendant Stephanie, she is very attentive and helpful. Explains in detail about the insurance and clarifies all doubts! Besides being very polite."
We responded:
"Thank you, Rayelli, for sharing your experience with us. We're glad to hear that Stephanie was able to assist you with your insurance needs and provide clarity. We appreciate your feedback and look forward to serving you again. Take care!"
Sean Barros
May 31, 2025
1
out of
5
rating by Sean Barros
"State Farm & Alacrity – Absolutely Awful Experience This has been one of the worst customer service experiences I’ve ever dealt with. After my 2012 Honda Fit was in an accident, State Farm sent Alacrity to do the initial assessment. Despite clear, visible damage—including a bent frame and snapped timing belt—they claimed the car was repairable. Anyone with basic mechanical knowledge would have seen the repairs were easily over $12,000, yet they insisted it could be fixed. To make things worse, Alacrity failed to submit the necessary paperwork, which delayed the entire process. As a result, I ran out of rental coverage and had to pay out of pocket for Ubers just to get to work. Trying to get answers from State Farm was a dead end. Every time I asked for a manager, I was told someone would call me back—no one ever did. There’s no direct line for support, so you're stuck waiting endlessly without clear answers. This process caused serious mental and financial stress. And for a company that claims to be “like a good neighbor,” you couldn’t be farther from it. You’ve earned the name ‘Snake Farm.’ Avoid if you value your sanity.After 12 years of being with State Farm, leaving was the best decision I ever made."
We responded:
"Dear Sean, my team and I are very sorry for the inconvenience you've experienced. While your issue wasn't caused on our end, we will be happy to assist you getting the answers you deserve. We've requested a full review of your claim to our Management team. You will hear from me personally within 1 to 3 business days. Sincerely, Mario Russo 860 232 0016 "